Currently, we are serving in Mumbai (including Thane and Panvel) and Pune, within municipality limits.

To book a product on Godrej HUB, follow the below mentioned steps:

• Sign up on Godrej HUB
• Choose the product you want to rent
• Add the product to cart and proceed
• Add your delivery address, submit documents, and proceed for payment
• Order will be booked as soon as the payment is successful

The amount of Security Deposit that is to be paid is twice the amount of Rental Monthly Installment.

The customer is expected to share Identity Proof & Delivery Address Proof.

Yes, there are Terms and Conditions that the customer is advised to check and agree to, before making the payment. Terms and Conditions can also be checked here.

The subscription tenure will start once the installation of the products will be completed at customer's address.

The product/spares will be replaced if the damage is found during delivery/installation.

After logging into the “My Account” section, you can pay all your rental dues under the Payment Tab.

The customer can extend the tenure of the rental subscription after booking and before the tenure is over, by logging in to “My Account” section of website.

After the rental tenure ends, subscription cannot be extended, however the customer can place the new order for the same or different products to start a new subscription tenure.

In the event the customer fails to make the payment of monthly rental before the due date, the agreement shall be terminated, and the products will be picked up from the customer's address.

Yes, the physical damages to the products will be chargeable in actuals.

The Rental Monthly Installment that is displayed against the product on website is inclusive of taxes (GST of 18%). Delivery, Installation and Pick-up is free. There are no hidden charges.

Delivery of the products shall be executed in a maximum of 7 days. Please note, adverse weather conditions or other events outside of our reasonable control may result in the occasional late delivery. In such a case, we will contact the customer to inform of any such circumstance.

The delivery schedule is fixed after confirmation with the customer. It is expected that the customer is present at the delivery address at the time of delivery, however, should the customer fail to be present during the delivery, Godrej HUB will make one more attempt for delivery on the following day post confirmation with the customer. In case any representative is authorised by the customer to receive the delivery, the products will be delivered to him/her.

No, the delivery and pick-up will be done free of cost by the Godrej HUB team.

The products will be delivered in flat-pack and assembled at customer's address. The products will be in mint condition.

No, installation of the products will be done free of cost by the Godrej HUB team.

My Order → Action Tab → Terminate Subscription
Customer can cancel the entire subscription or can also cancel any particular product out of entire subscription. If customer cancels subscription before completion of Lock-in period (3 months), his/her entire security deposit will be forfeited.

Customer can cancel the subscription anytime, however if he/she cancels before the Lock-in period (which is 3 months), the entire security deposit shall be forfeited & shall not be refunded.
If the customer cancels any time after lock-in period (3 months) the entire security deposit will be refunded subject to the inspection report of the products.

In cases of termination/completion of the subscription tenure, the security deposit shall be credited back to the same account from which the amount was paid while booking the order and shall be done so within 15 business days.

Transactions could fail due to multiple reasons:

• Information passed on to payment gateway is inaccurate, i.e., account details, billing address, password (for net banking)
• Your Internet connection is disrupted in the process
• If your account has been debited after a payment failure, it will be rolled back within 7 working days.

Please direct all questions and further clarifications regarding the above statement to hubcare@godrej.com or 1-800-267-1122

No, currently we don’t provide relocation services.

You can change your Mobile number and/or shipping address in the profile section of “My Account”. However, the changed details will be applicable on your new order and not be applicable for past or running orders.

To change your password, log in, and choose the 'Profile' options under "MyAccount" section. Here you can change your password by entering your current password and the new password.

The invoices are mailed to your registered E-Mail address once you complete the payment. You can also download the invoice under Actions Tab from “My Account” section.

The customer can send us an E-Mail at hubcare@godrej.com or 1-800-267-1122 (Monday to Saturday 9:00 am to 6:00 pm)

Yes, you can raise a service request of the products on 1-800-267-1122